£50,000 - £60,000
We’re currently working with a rapidly expanding XR design studio, who were established at the start of 2022, creating a variety of AR and VR projects from ideation through to launch for world-renowned brands across the globe as well as public sector organisations.
They are part of a leading VR company that has provided significant investment across the group to be pioneers within the XR industry and the metaverse!
Over the last 5 years, as the group has grown, they have attracted industry veterans from the likes of Microsoft, Apple, and Facebook/Meta, as well as award-winning and Emmy-nominated leaders!
Due to an increase in projects over the last 6 months, they are now recruiting for a Producer / Senior Producer with an excellent understanding of the creative production process.
- allocating tasks to the team depending on the needs of the projects,
- keeping track of and understanding the pipeline,
- work closely with delivery management
- keep track of the assets created.
- Build a bridge between design, development, and the project management teams.
You’ll be joining a pioneering team of creatives, developers, and industry leaders, where you’ll be afforded the creative freedom to produce award-winning content for both public and private organisations for product design, brand activations, and immersive experiences.
You’ll be given total flexibility on working location and a fantastic package of company benefits.
For more information on this fantastic opportunity for a Producer, please get in touch with James at FourPointZero!
Customer Experience Manager
(Fully remote role) based on East Coast US time zone
We’re working with a rapidly expanding group of software companies focused across a wide range of areas in the XR and Metaverse industry - They were established over 6 years ago by a team of industry veterans from Microsoft, Meta and Sony.
They currently have a highly talented team of 120 – across their UK and US office locations and have strategic partnerships in place with the likes of Meta and Microsoft.
They’ve recently received over £15m in private investment – the majority of the funding will be used for R&D/innovation led projects and fuel headcount growth to over 150+ in the next six months.
They currently have a highly talented team of 120 – across their UK and West Coast, US office locations. They’re looking to increase their US headcount significantly in terms of hiring locations. Hence, it’s a great time to be potentially joining!
Owing to the planned growth, they’re looking to hire a remote, East coast US based Customer Experience Manager to join their team.
The main aspect of the role will be to deliver fantastic customer experiences, provide amazing support to customers, some of which are embarking on their first XR journey and be the primary customer contact for new customers!
- Own the full customer experience journey from brief to project handover
- Forge strong working relationships with customers, with the view of exceeding their expectations
- Provide in person/online/in VR support to customers during events/experiences
- Document, track, and report customer issues/requests to the product team
- Look for ways to continuously improve the customer experience and implement key customer strategies
What skills do you need for the Customer Experience Manager role?
You’ll be an experienced Customer Experience Manager with 5 years + experience. In addition, you’ll by curious by nature and love thinking creatively to solve challenges.
You win mega bonus points if you have experience of working with Virtual or Augmented Reality technology!
Why am I clicking apply?
In return for your amazing customer facing skills, you’ll have a fantastic opportunity to join a business at an exciting stage of its growth and play a key role in defining and delivering their customer success strategy.
They also have a great benefits package and you can be guaranteed to progress your skills and career.
To learn more about this exciting Customer Experience Manager role, click apply!