Customer Success Manager – Mixed Reality Projects

Are you an experienced Customer Success Manager with a genuine passion for driving customer engagement? We're working with a globally recognised company, looking for a skilled Customer Success Manager to increase the usage of their innovative Mixed Reality solutions for their global client base.

Company Overview

They are one of the world's largest commercial real estate companies, employing over 100,000 people across 100 countries. They are dedicated to realising the potential of their clients and delivering excellence through an integrated suite of services.

Why This Role?

As their Customer Success Manager, you will play a pivotal role in shaping their customer success strategy. This is an exciting opportunity to establish a robust framework that ensures customers derive maximum value from their solutions. You will have the chance to grow within the organisation and make a significant impact on their customer success initiatives.

Key Responsibilities

• Develop and implement success plans tailored to customers’ business objectives, driving engagement and product adoption.

• Build and nurture strong relationships with customers, acting as an extension of their team.
• Identify and initiate opportunities for customer growth and expansion.
• Leverage data to guide strategy and lead impactful presentations (business reviews, ROI reports).
• Monitor customer health, manage risks, and ensure seamless execution of customer projects.
• Collaborate with the Immersive Technology and Digital & Technology teams to align customer goals with project execution.
• Contribute to process development and best practices within the team.
• Utilise digital platforms to foster engagement and community-focused communication.

Customer Success – Required Experience

• 5+ years of experience in Customer Success, Technical Account Management, or Consulting in the SaaS industry.
• Proven success in achieving high customer renewal, retention, and upsell rates.
• Strong ability to build deep customer relationships and a results-driven mindset.
• Proactive, detail-oriented, and able to thrive in a fast-paced environment.
• Experience with 3D & Immersive Technology – Virtual Reality, Augmented Reality, Mixed Reality, etc.

Why Am I Clicking Apply?

• Growth Opportunities: Be part of a dynamic organisation with ample opportunities for personal and professional growth.
• Innovative Technology: Work with cutting-edge Mixed Reality solutions and shape the future of immersive technology.
• Impactful Role: Play a crucial role in enhancing customer satisfaction and success, directly contributing to the company's overall success.
• Collaborative Environment: Join a team of like-minded professionals who are passionate about technology and customer success.
• Global Reach: Be part of a globally recognised company with a diverse client base and international presence.

If you're an experienced Customer Success Manager looking for the next step in your career, get in touch to learn more!